It Ain't Easy Being Awesome: Pursuing Excellence in Customer Service

Patient Satisfaction is a real hot topic in the healthcare industry these days. For obvious reasons, keeping patients satisfied has always been a top priority for healthcare providers. However, in addition to the already known risks of earning a bad reputation or losing patients to competitors, there's now the added risk of hazards like reduced reimbursement rates. 

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Topics: patient satisfaction, healthcare, vendor management, patients, healthcare receivable management, customer service