Revenue Cycle Management
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Insider's Guide to Building Better Work Design

Work Design

When I brainstorm the attributes of good work design, I come up with the following shortlist:

  1. All the work is planned and planned in advance of a start date

  2. Everyone involved in the plan knows the plan
  3. Work within the plan is broken down into logical parts
  4. All the people doing the work have clear role assignments
  5. All the people doing the work are properly trained
  6. Everyone involved in the plan knows their respective accountabilities
  7. Plans are documented and readily accessible
  8. Revisions and changes are captured (dates, reasons), documented, and communicated
  9. The plan utilizes simple metrics to comprehensively measure production
  10. The plan utilizes simple metrics to comprehensively measure performance
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Topics: Work Design, Business Self Assessment