Revenue Cycle Management
Healthcare Blog

So, I figured I should write about RACs because they seem to be the topic of conversation at most HFMA events I attend. I am NOT an expert on this particular subject, but with research and talking to people within the industry, I found some interesting tips. A survey I read released by the American Hospital Association mentioned the requests for medical records from Medicare’s wide-sweeping Recovery Auditory Contractor (RAC) program are up over 47 percent since 2012. Therefore, there are some important things that your healthcare organization should consider when looking to reduce your RAC financial risk.

Back in June I wrote a blog about the challenges of managing legal risk in the consumer contact business.

I’m in the consumer contact business. For purposes of this blog, consumers are patients, tenants, retail purchasers, utility customers, and student borrowers. My list could go on, but I’m sure my list conveys the point that a consumer is a consumer is a consumer (there’s just simply different types of consumers). A lot of the work my company does involves consumer customer service, consumer accounts receivable management, and consumer bad debt collections.

I just attended a conference as one of many vendors soliciting services to healthcare providers. Many decision makers who attended the conference talked about initiating a request for proposal (RFP) to organize and manage their vendor selection process. The event got me thinking about my own experiences with vendor selection processes. I wrote this blog to share my perspective.