15 Questions to Ask Before Outsourcing Call Center Services

Outsourcing call center services can be a money saver but it can also cause the loss of valuable business and ruin patient satisfaction scores — IF you select the wrong outsourcing company. Outsourcing makes sense for many organizations because you can gain expertise in areas your organization doesn’t focus on, like patient receivables. Outsourcing call center services relieves you of training, supervision and turnover costs, allowing your core staff to focus on your core business – the patients.

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Topics: patient protection, call centers, call center, patient satisfaction, Outsourcing

Are You Collecting As Much of Your Patient Pay As You Could Be?

Statistics have it that hospitals actually collect only 30% of patients’ balances with some even collecting less than that.

If you are in charge of your hospital finances you need to know why this is happening and how to fix it.

Hospitals are single-handedly the most difficult to manage institutions in any economy because of their complex organization and the fact health professionals are not expected to be business oriented. Health care professionals in finance and general accounts personnel face various challenges in revenue cycle management and often have to outsource third party medical billing services to cater to their needs. Patient collections after insurance claims have been paid is especially tasking because of the poor strategies geared towards collecting the funds.

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Topics: patient protection, Patient Pay, A/R Management

Impact of Healthcare Reform on Hopsitals

Healthcare reform impacts

On March 23, 2010, the President signed into law what is known as Patient Protection as well as Affordable Care Act of 2010. In addition the Health Care and Education Reconciliation Act was signed into law a week later on March 30th 2010. Both acts are referred to collectively as “PPACA”. Although most of these legislative changes are not going to take effect until 2014 or even much later, a number of provisions are self-implementing and as a matter of fact took effect immediately.

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Topics: Hospitals, ACA, PPACA, patient protection, affordable care act, debate, congress, Healthcare Reform