What is the Process of Outsourcing My Accounts Receivable?

Healthcare

The process of outsourcing a hospital’s accounts receivable or any other medical office for that matter, does not start with handing over accounts and waiting to see what happens next. Instead, accounts receivable management starts with a good amount of planning and understanding what benefits A/R outsourcing will provide a hospital in the first place. When accounts are actually transferred for management, the office will already have a clear plan on what to expect as well as how to redirect resources now freed up from managing accounts directly.

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Topics: Patient Pay, patient satisfaction, vendor management, Outsourcing, Business Process Outsourcing

Your Next Step: Prioritizing Revenue Cycle Management Initiatives

Crazy times in the world of revenue cycle management. Based on everything you see, hear, and read: revenue cycle management teams have their hands full with a ‘to do’ list that runs the gamut on areas of concern – system conversions, new systems, new processes, new laws, new regulations, new financials, change management, and a ton of uncertainty.  How to prioritize the work, how to parse out the work, and how to execute change has a lot of Revenue Cycle Management teams really stressed out.   

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Topics: vendor management, ICD-10, Revenue Cycle Management, healthcare technology

Finding the Blur Between Vendor and Client: Outsourcing 101

So when you outsource, what are you really buying?

In a past career I needed to develop a better revenue forecasting and goal model for a centralized recovery operation (I oversaw the Agency Management arm of that recovery operation). What I wanted was a model that could accurately forecast gross and net revenues, account for multiple product lines, quickly roll-up numbers (product line, division, corporate) and drill down on numbers (vendor, batch, month), and establish goals for vendors.

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Topics: vendor management, Revenue Cycle Management, Outsourcing

It Ain't Easy Being Awesome: Pursuing Excellence in Customer Service

Patient Satisfaction is a real hot topic in the healthcare industry these days. For obvious reasons, keeping patients satisfied has always been a top priority for healthcare providers. However, in addition to the already known risks of earning a bad reputation or losing patients to competitors, there's now the added risk of hazards like reduced reimbursement rates. 

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Topics: patient satisfaction, healthcare, vendor management, patients, healthcare receivable management, customer service